E-learning Technical Specialist

Scurta descriere a companiei

Banca Comerciala Română (BCR), membră a Erste Group, este cel unul dintre cele mai importante grupuri financiare din România, ce oferă servicii de bancă universală, leasing, pensii private, fonduri de investiții și produse de economisire-creditare pentru locuinţe, prin intermediul reţelei naționale de sucursale și centre de afaceri.

Misiunea BCR este de a contribui la crearea de prosperitate pentru România, sprijinind șansele tuturor la o viață mai bună și susținându-le încrederea în forțele proprii și în capacitatea de a-și atinge potențialul. Pentru aceasta, BCR investește constant în acces sigur și facil la servicii financiare, banking pe înțelesul tuturor, consiliere financiară pe termen lung și produse care respectă potențialul fiecărui client.

BCR a creat cel mai amplu și consistent program de educație financiară din România, “Școala de Bani”, prin cursuri pentru adulți și tineri, o expoziție mobilă de educație financiară pentru copii și o platformă digitală dedicată, toate acestea prin implicarea a peste 1.000 de profesori de educație financiară, experți ai BCR.

In perspectiva viitorului si a digitalizarii serviciilor financiare, BCR a adus în România cea mai populară platformă bancară din Europa Centrala – George – primul produs fintech oferit de o bancă din România: creat la Viena într-un hub digital, cu contribuția tinerilor IT-iști români.

Cerinte

Required skills:

The job is yours if you:
• Have technical and instructional skills as well as collaboration and client-oriented communication skills. The understanding of online teaching and learning is another must.
• Efficiently collaborate with cross-functional teams. This means you should: actively participate in the process of information exchange; assist in the process of the review creation; make consultations with other teams in order to implement the best learning practices.
• Have advanced organizational and time management skills.
• Are a quick-witted person eager to learn, with an eye for details.
• Have a dedicated approach and a good understanding of your organization’s learning policies and goals.


Desired Technical Knowledge:
• Oracle SQL and PL/SQL
• PHP
• HTML5, JQuery, CSS, Bootstrap

Responsabilitati

ROLE:
1. As the E-learning Administrator, you will provide technical support in the e-learning activity and our internal clients and administrate the Learning Management System (LMS). You will provide first line support on LMS issues and escalate these as necessary, ensuring that these are logged and resolved.
2. You will support the e-learning design team in creating assessments as required, as well as uploading content and resources to the LMS. You will keep the track of the freshly uploaded relevant courses, materials, and workshops within the LMS.
3. You will handle the creation and maintenance of internal and external user accounts, reports and other LMS admin duties. You will be responsible with suggesting improvements to reduce manual tasks and escalate issues, ideas and potential solutions within the wider learning experience team. You will make sure that the LMS works properly and act fast if it comes to bugs and unexpected errors.
4. You will provide first line support to all the employees on the use of our LMS and online courses. You will recognize and resolve the issues that may appear when it comes to course design, its configuration or infrastructure and will help the learners with any issues.
5. The role involves a good level of IT knowledge and the ability to develop in competence to use new software quickly.

SPECIFIC RESPONSIBILITIES
Your main responsibilities will include, but are not limited to the following;
1. Defining user roles.
2. Creating learning courses.
3. Building custom certification processes.
4. Providing individual/personalized feedback for the learners
5. Dealing with customer technical support calls and emails
6. Create and maintain LMS internal and external user accounts in line with bank requirements
7. Reporting on usage, statistics and general product analysis
8. Testing and QA to ensure all online trainings are up to the required standards the bank demands
9. Log performance issues and change requests on all online trainings
10. Creating online assessments
11. Maintaining and developing relationships with all the bank’s employees
12. Creating and monitoring online surveys/feedback forms (QR based)
13. Developing and maintaining new software/IT apps with educational purpose, based on specific needs.